Shipping & Returns

RETURNS

Thirty days to change your mind. If it isn't working for you, tell us within
thirty days of receiving your order. We'd rather sort it than have it sit in
your cupboard.

Email hello@naliacosmetics.com.au with your name, your order number, and which
products you'd like refunded. We'll process it from there.

Refunds are issued to your original payment method. Allow up to seven days for
processing, and a further few days for it to appear on your statement depending
on your bank. Shipping costs are not refunded.

DAMAGED OR FAULTY

We pack carefully, but if something arrives damaged or faulty, email
hello@naliacosmetics.com.au with your order number and a photo. We'll send a
replacement. Keep the damaged one.

YOUR RIGHTS

Nothing in this policy limits your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded, including a right to a
replacement or refund for a major failure.

SHIPPING: WITHIN AUSTRALIA

Free standard shipping on orders over $100. Under that, shipping is calculated
at checkout. Express Post is available at checkout if you're in a hurry.

Subscribe & Save orders always ship free, whatever the order value.

Australia Post's published guides are 2 to 6 days standard and 1 to 3 days
express. Those are their estimates, not our promises.

INTERNATIONAL

Shipping is calculated at checkout and sent via Australia Post standard.
Delivery times vary by destination. Any customs duties or import taxes are the
responsibility of the recipient.

DELIVERY

Some couriers require a signature. If you ask for a parcel to be left
unattended, that's at your own risk. Once it's delivered to your nominated
address we can't take responsibility for damage or theft. If your address isn't
secure, send it to a work address, and include the level and company name if
it's a multi-storey building.

If an address is incomplete or incorrect, we can redeliver, but there'll be a
new delivery charge.