Refund policy
RETURNS POLICY
When you receive your order, please thoroughly inspect all products as we cannot accept returns more than [7] days after you have received them. The date of receipt is determined by the shipping tracking number on the item.
100% MONEY-BACK SATISFACTION GUARANTEE
We want you to love your Nalia products! If you don’t, please let us know. We offer a 7-day unconditional refund for any reason (even if you’ve already tried them).
Just contact us by email within [7] days of receiving the goods and include:
- Your name and email address
- Your order number and the item(s) purchased
- The reason for your return
- Whether you would like a refund or a credit note
We will then provide you with instructions to follow when sending the items back to us. Please note that the shipping costs for returns are borne by you.
Credit notes will be sent to you electronically within [1-2] days, from the date we receive your return. Please allow [7-14] days to receive a refund.
DAMAGED OR FAULTY PRODUCTS
We take care to pack your products carefully so that they won’t get damaged in transit.
If, for whatever reason, they do arrive damaged or faulty, please let us know before you try the product.
Just contact us within [7] days of receiving the goods by email and include:
- Your name and email address
- Your order number and the item/s purchased
- The reason for your refund request
- A photo of the damaged or faulty product
For faulty or damaged products, we will send you with a replacement within [1-2] days of receiving and verifying your email.
If you choose to request a refund, please note that this may take [7] days to be processed. Please allow a further [7] days for the refund to appear on your statement, depending on your financial institution.